Improvements to provider emails to help us respond faster

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From late August, we’re updating how we manage provider emails as part of our Genesys migration. We’re introducing a centralised, queue-based system to improve how we manage incoming emails.

If you submit invoices manually these changes will improve your experience when working with us by helping us:

• allocate work more efficiently
• improve visibility of requests
• respond more consistently. 

Use the right email address for faster support 

To help us process your requests quickly and avoid payment delays, please ensure you send your query to the correct email address:

• Invoice submissions (PDF only): providerinvoices@acc.co.nz
• Tax invoices only: providerinvoices@acc.co.nz 
• Registration forms (ACC45): hamilton.registration@acc.co.nz 
• Payment, invoice or claim queries: provider.help@acc.co.nz or call 0800 222 070
• Provider registration or address updates: registrations@acc.co.nz  

You can also download your payment remittance through your electronic invoicing system or ProviderHub. 

We appreciate your cooperation and support as we implement these improvements.