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“This funding is a circuit breaker for our health system”

HealthOne is a secure electronic record. It allows clients’ healthcare providers to quickly access medical information. This will help clients’ care teams make safer, faster, and better-informed decisions about their care.

We’re seeking medical practitioners to provide Vocational Medical Services (VMS)

What’s your plan to transition kiritaki to new Sensitive Claims Service?

The new Sensitive Claims Service launches on 1 December. You can use our new interactive guide to help you plan how you’ll transition kiritaki (clients) to the new contract. This will ensure they can continue to receive the treatment and services they nee

Helping you develop SMART goals – checklist now available

We’ve updated the Sensitive Claims Service Report Guidelines to include the checklist used by our recovery partners and assistants to review SMART goals. This is to help you as you develop SMART goals for kiritaki (clients).

Psychology Advisor hotline now closed

Unfortunately, the technology available for the hotline did not align with our other communication platforms, making the line difficult to maintain from a business and operational perspective. Read more.

Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service

This is our final reminder that all kiritakimust be transitioned from the Integrated Services for Sensitive Claims (ISSC) to the Sensitive Claims Service by no later than 31 May 2025. This is to ensure continuity of care and to help effectively manage the flow of kiritaki over to the new service. 

Getting ready to lodge maternal birth injury claims

We're making changes to some of our contracts so providers can lodge claims and provide treatment.

Diane’s story: Fracture service helps deal with life-changing fall

This year got off to a bad start for Diane Alder, a nasty fall leaving her with a fractured arm and a shock osteoporosis diagnosis. But the ACC-supported Fracture Liaison Service is helping her get through a challenging time.

Contribute to the design of a more effective entryway to the sexual violence response system

ACC have approved the initial design concepts developed by Whakarongorau Aotearoa | New Zealand Telehealth Services for a more effective entryway (Waharoa) into the sexual violence response system and ACC.

Lodging occupational noise induced hearing loss claims

Audiologists can now lodge claims for occupational noise induced hearing loss. This means patients can receive faster access to treatment and may save costs.

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