Pricing
As part of our ongoing contract management, we regularly review pricing across our services to ensure funding remains fair, sustainable, and aligned with the outcomes we’re seeking for our kiritaki.
On this page
What we’re doing
We’re making the timing and process for pricing reviews more predictable, so suppliers have greater visibility of when reviews happen, what information we consider, and how decisions are made.
Our pricing reviews consider factors like general inflation, changes in service component costs, provider and service performance, and the long-term sustainability of ACC. To understand these factors, we rely on available information to get an accurate picture of cost changes.
You'll be invited to share service-specific information and perspectives that could help inform our decisions. We want your help to understand what's happening in the sector, including costs and workforce pressure, access and capacity, utilisation and productivity, market sustainability, performance and outcomes, and the impact of funding changes.
The pricing engagement process is for suppliers who provide services to ACC under a contract. A separate process for providers who predominantly deliver treatment funded under the Cost of Treatment Regulations (including acupuncturists, chiropractors, general practitioners, nurses, nurse practitioners, osteopaths, physiotherapists, podiatrists and other ACC-registered health providers) is administered by the Ministry for Business Innovation and Employment. Paying you for your services
Why this work matters
This is part of ACC’s broader work to strengthen how services are commissioned. We’re focused on supporting timely access to necessary and appropriate care that improves outcomes for kiritaki, while using the funding entrusted to ACC responsibly.
ACC has spent significantly more on rehabilitation and treatment support over the last ten years, with costs increasing from $2.3 billion to$5.0 billion, well above demand, population and inflation growth.
We recognise that suppliers may face genuine workforce and operating-cost pressures. However, changes in costs don't automatically translate into equivalent changes in ACC funding. We must also consider productivity, service performance and outcomes, client access, market capacity, value for money, future liabilities, and the long-term affordability of ACC.
Our pricing review process aims to help us achieve an appropriate balance, understand sector perspectives, and ensure funding decisions are informed by robust information.
What to expect and when
No specific adjustments are being proposed.
The information you share will help us build a more complete picture of market conditions and provider experiences to take forward for future pricing and commissioning decisions.
Timeframes for the 2027 pricing review:
| Timeframe | What to expect |
|---|---|
| Mid-September 2026 | Information submissions open |
| Early November 2026 | Information submissions close |
| December 2026/January 2027 | Summary of submissions published |
| February 2027 | ACC decision on FY27/28 pricing adjustments |
| March 2027 | Any agreed pricing adjustments communicated to sector |
| 1 July 2027 | Any agreed pricing adjustments take effect |
The pricing process
Price adjustments may be made where the factors considered have materially changed, have a significant impact on the delivery or sustainability of the service, and we have sufficient assurance about the underlying drivers. We also consider whether changing the price is the right way to address the issue.
We rely on available public information, ACC data, and information shared by the sector to build an accurate picture of cost changes and wider market conditions.
We look at our own operational data, market intelligence, performance information, commissioning and commercial considerations, and other available information.
A pricing review does not automatically mean prices will change. In line with ACC’s purpose, our pricing decisions will be made with the view to support safe and effective delivery of clinically appropriate services for injured people.
We may apply a risk-based approach when determining the depth of review undertaken across different services and contracts.
Sector information helps us understand the nature, scale, and drivers of cost pressure, including whether they're market-wide, regional, or provider-specific. It will inform whether a response is needed and whether price, contract settings, service design, or other commissioning levers are most appropriate.
We’re seeking information about:
- costs and workforce pressure
- access and capacity
- utilisation and productivity
- market sustainability
- performance and outcomes
- the impact of funding changes.
We'll give greater weight to information that is:
- evidence-based, independently verified, and supported by robust data sources that provide greater transparency into the context for which insights should be considered (such as across time or in relation to other measures). This could include audited financial statements, independently commissioned research, administrative datasets, or peer-reviewed analysis.
- demonstrative of market-wide, regional or population-level trends and impacts. Information that shows the scale, prevalence, and significance of issues across the broader market that provides a comprehensive basis for decision-making.
The information you provide helps us better understand provider experiences and market conditions. Sector information is an important input to inform our decisions, alongside our own research.
The information will help inform pricing decisions, but we'll retain contractual discretion to determine prices.
We’ll take the appropriate steps to manage the information you provide, including any sensitive or commercial information. Our Privacy Policy explains how we use information.
We'll continue to be responsible for the process and methodology used to determine prices, including the weight given to different factors and information sources.
How to provide information
We’ll provide more details on this web page once the information submission process opens.
How to stay informed
Stay connected via monthly Provider Updates and through this web page.
If you have any queries about pricing or contracts, contact your Supplier Manager.
Last published: 3 September 2026