Impacts to digital services during Easter weekend
Over Easter weekend we will be undertaking a planned system update which will impact your access to some of our digital services.
From 7:30pm on Thursday 2 April, until 8am on Tuesday 7 April the following services will be unavailable or will have some limitations:
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Practice Management Systems (PMS): Query Claim, Query Invoice, and ICP will be unavailable. You will not be able to search ACC client claim history, status, or invoice information. You'll still be able to submit ACC45 claims, ACC18 medical certificates and invoices, but they will be processed after the system update.
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ProviderHub: Find claim/Find invoice will be unavailable. Any forms you submit during this time will go to your ‘Unsent forms’ folder and will need to be resubmitted. We recommend you save your forms as a draft and submit them after the update.
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eBusiness Gateway: This service is being permanently removed from 2 April 2026. If you use eBusiness Gateway to invoice us, and/or check claim/invoice/payment details, you will need to move to ProviderHub or use your Practice Management System.
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SendInvoice users: Submissions will be unavailable during the system update
If you have questions prior to 2 April, please contact accproviderhub@acc.co.nz or phone 0800 222 994.
Thank you for your patience while we complete this essential system update.