Learn more about sensitive claims functional assessments

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We’ve developed a new educational video that provides helpful information about how to complete functional assessments as part of the Sensitive Claims Service.  

The video features Dr. Marthinus Bekker, ACC Psychology Advisor, who walks you through the process of completing a functional assessment and discusses some of the key factors to consider for these assessments.  

This is one of several resources available on our website for Sensitive Claims Service providers and suppliers. Other videos include information on wellbeing plans, and how to complete Specialist Cover Assessments.   

You can access these videos on our website.

Training and education videos

Other resources available for providers include: 

The basics of Sensitive Claims 

Quick guide on providing support for a sensitive claim