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SINCE 1974

ACC has been helping New Zealanders get the best out of life.

If you're injured in an accident in New Zealand, whether it's relatively minor or something more serious, we're here to give you care and support so you can get back to everyday life.

Every year, we accept around two million claims. 

Some of the people we support just need a bit of time to recover from a minor injury. Some of them are dealing with life-changing consequences. And some will need care throughout their lives.

We accept over 97% of claims, and our support is set by legislation. We can accept claims for injuries resulting from accidents, but we can’t usually accept claims that are the result of illness or general wear and tear.

OUR DECISIONS
are based on expert advice

Sometimes it can be hard to tell if an injury has been caused by an accident, illness or general wear and tear. In this situation, we might need to get expert medical opinions or assessments before we can make a decision.

Many of the New Zealanders we help might not even realise that ACC is involved in their care. That’s because 94% of the people we help simply visit their doctor, a hospital or a physiotherapist for treatment, and don’t realise that we’re working in the background to help pay for the treatment they need.

A SOLUTION
that works for you

Every injury comes with its own unique set of circumstances, and everyone who gets injured has their own needs and priorities. Which means we need to tailor our support to each individual who needs our help.  

Whether your injury is minor or life-changing, we’ll work with you to find the best solution and put that plan into action.

We understand that part of the Kiwi way of life is getting out there and enjoying yourself. So we don’t just help people recover from injuries – we also help to prevent them, supporting programmes that keep you safe on the roads, at home or at work, on the sports field and in the water. We also work to prevent sexual violence, by helping to educate teens about healthy relationships.

And because it’s important that you get help as soon as possible in an accident, we also help to fund emergency services such as ambulances and rescue helicopters.

There are some things
WE DON'T SUPPORT

What we can do to help people recover is set by legislation. This means there are a lot of things we’re unable to help with.

  • Most illness or contagious diseases, such as measles
  • Stress, hurt feelings or other emotional issues – unless they're linked to an injury we already cover, or caused at work
  • Conditions due to ageing, such as arthritis
  • Injuries that happen over time, unless it’s caused by an activity at work
  • Damage to property
  • Some common injuries and conditions not related to accidents:
    • appendicitis, including emergency trips to the hospital
    • back pain that isn’t the result of an accident
FUNDED
from relevant sources

ACC is funded from multiple sources - including businesses, petrol revenues and wages. Funds from each source are spent on injuries relevant to where they occurred.

If you’re injured in a motor vehicle accident, your ACC claim is paid for by funds sourced from motorists, such as vehicle registration and petrol levies. Or if you fall off your bicycle, the cost of your treatment is paid from a levy on your wages.

Accidents in the workplace are covered by levies paid by businesses, while the Government funds treatment for children and retirees. And these are just a few examples of the ways ACC levies from multiple sources are used to support people who are injured.

We need to make sure we can cover the cost of every eligible claim, now and in the future. Some people may need our support for many years, so we need to have enough money to pay for their ongoing treatment.  

We collect enough funds to pay for the future cost of today's injuries. This means that future generations of New Zealanders don’t have to pay for injuries that happened in the past – whether that was yesterday, last year or decades ago. That’s where our investment fund comes in. The returns we get from these investments help to reduce the amount of money we need from levies to cover injuries.

Regarded worldwide as a unique scheme, ACC helps every single New Zealander live life to the fullest – no matter what comes their way.

Watch our videos to find out more about what we do and how we can support you.

WHO WE ARE
THE SUPPORT WE GIVE
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