Our branches are open to the public in alert level 2. Our Auckland branches remain closed. Find more information on our COVID-19 section.

Make a complaint about our privacy process

If you believe we haven’t respected your privacy, you can make a complaint.

Make a complaint to us

If you believe we haven't respected your privacy under our Code of Rights, you can contact us to make a complaint:

Make a complaint
The Code of ACC Claimants’ Rights

Make a complaint to our Privacy Officer

You can also complain under the Privacy Principles and Privacy Rules. Contact our Privacy Officer:

The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011

Email Privacy.Officer@acc.co.nz
Phone 04 816 7400

Information Privacy Principles
Health Information Privacy Code

Make a complaint to the Privacy Commissioner

You have the right to complain through the Office of the Privacy Commissioner:

How to make a complaint to the Privacy Commissioner

Last published: 30 November 2020