Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.

Corporate documents

As we're accountable to all New Zealanders, find out about our reports, strategic plans and agreements with the government.

Statement of intent

The statement of intent summarises our strategic intentions for the next four years.

It includes our:

  • medium-term outcomes
  • vision
  • areas of focus.

Statement of intent 2018–2022

Service agreement

The service agreement is between ACC and the Minister for ACC.

It outlines for the coming year:

  • the actions we plan to take
  • the quality and quantity of services we provide
  • the expected cost of service deliveries.

Service Agreement 2018–2019

Quarterly report

We produce a quarterly report that shows the progress of the yearly objectives, as shown in the statement of intent.

First quarterly report 2018-2019

Annual report

We produce an annual report which the government reviews. It confirms whether we've achieved the goals outlined in the statement of intent, and met government performance standards.

Annual report 2018

Annual financial condition report

We produce an annual financial condition report that assesses our financial operations, condition and liabilities. 

Annual financial condition report 2017

Performance Improvement Framework - follow-up review

The State Services Commission published a Performance Improvement Framework for ACC in 2014. This is 2017 follow-up review evaluates whether we're on track to meet the performance targets set in 2014:

ACC Performance Improvement Framework - follow-up review

Briefing to the incoming Minister for ACC

We produce a briefing report to the incoming Minister for ACC.

Briefing to the Incoming Minister - 26 October 2017

Chief Executive's expenses

We release the expenses of our Chief Executive.

Chief Executive's expenses - 1 July 2017 to 30 June 2018 (Scott Pickering)

Past corporate documents

You can find our corporate documents from previous years in our resource hub:

Past corporate documents

Last published: 12 December 2018